By accessing this website, the Client (you) expressly acknowledges and agrees to be legally bound by its terms and conditions. The Client further affirms that they have been provided with, and have reviewed, all relevant and necessary information concerning the scope, nature, and implications of the services offered by OS, enabling them to make an informed decision prior to entering into any Agreement.
The services to be provided by OS shall include only those specifically outlined in the proposal or service schedule presented to the Client. Any additional services requested by the Client shall be subject to a separate written agreement or an addendum to this Agreement and may incur additional fees.
All services provided by OS are for the exclusive use and benefit of the Company as registered in the United Arab Emirates and may not, under any circumstances, be transferred, sublicensed, assigned, or otherwise conveyed to any third party without the prior written consent of OS.
OS undertakes to furnish the Client with accurate, timely, and clear information regarding applicable costs, documentation requirements, licensing restrictions, and estimated timelines, as informed by current regulatory standards. OS shall also notify the Client, as soon as reasonably practicable, of any changes to applicable government or third-party fees, procedural requirements, or legal obligations that may impact the services being rendered.
The Client acknowledges that the processing time and completion of services may vary depending on the Client’s timely cooperation and compliance with applicable procedures, including but not limited to Know Your Customer (KYC) and Ultimate Beneficial Owner (UBO) disclosure obligations. OS bears no liability for delays arising from the Client’s failure to meet such obligations.
The Client further understands and agrees that OS operates as an independent entity and is not affiliated with, nor does it have control over, any government authority, regulatory body, or third-party service provider. As such, OS shall not be held responsible or liable for any changes in laws, regulations, procedures, fee structures, or processing times imposed by such entities. The Client hereby agrees to indemnify and hold OS harmless against any claims, losses, or damages arising as a result of such changes.
Any recommendations or advisory support provided by OS, whether oral or written, are rendered based on its commercial expertise in company formation and related administrative services. Such information does not constitute legal, tax, or financial advice, and the Client is strongly advised to obtain independent legal and/or accounting counsel before making decisions that may have legal or financial consequences. OS disclaims any liability for damages arising from reliance on such informal advice.
OS is not a licensed legal or accounting firm, and does not purport to provide legal, tax, or financial services. Accordingly, OS shall not be liable for any penalties, fines, or damages incurred by the Client or the Company as a result of non-compliance with applicable laws, including but not limited to tax regulations, that the Client, in their capacity as an Officer or Shareholder, is reasonably expected to be aware of.
All communications relating to this Agreement must be made in writing. Notices shall be deemed valid and effective if sent via electronic mail to the designated email addresses of the Parties, or if physically delivered to the registered address of OS or such other address as may be mutually agreed in writing. Any notice sent via registered post shall be deemed received in the ordinary course of postal delivery.
The Client acknowledges that the contents of this Agreement, along with any information disclosed by the Client and/or Applicant relating to the Company, its structure, employees, or operations, are to be treated as strictly confidential. Neither Party shall disclose such Confidential Information to any third party without the express prior written consent of the other Party, unless required to do so by law or regulatory obligation.
Application Processing
All service requests submitted by the Client shall be processed by OS strictly based on the written instructions and information provided by the Client. An application shall be deemed complete only upon the full and proper submission of all required supporting documents and the receipt of cleared payment, unless otherwise agreed in writing by both Parties.
OS undertakes to perform all subscribed services with reasonable care, diligence, and professional skill, and shall use its best efforts to ensure that services are delivered in a prompt and satisfactory manner, subject to the applicable rules and regulations of the relevant authorities.
The Client acknowledges and agrees that OS may, at its discretion and where operationally necessary, engage third-party service providers to carry out certain services or add-ons in connection with the execution of its obligations under this Agreement. In such cases, OS shall exercise reasonable care in the selection of said third parties, but shall not be held liable for any delays, errors, or omissions arising from their actions.
For the purpose of ensuring the timely processing of applications or securing required approvals, OS may use its own contact details—including but not limited to its PO box, telephone number, and/or email address—within submitted applications where it deems such use reasonable and necessary. The Client expressly agrees that such contact information shall not be used for any other purpose without the prior written consent of OS.
In order to fulfill the applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance requirements, the Client shall provide OS, upon request, with all relevant and up-to-date personal and corporate information and documentation. This may include, but is not limited to, valid identification documents (passport, visa, national ID), current contact details, source of funds, and accurate business activity descriptions. The Client is further obligated to notify OS in writing of any changes to such information immediately, including changes to email addresses, phone numbers, and residential or business addresses, to ensure uninterrupted communication throughout the engagement.
Applications received by OS after its official daily cutoff time of 2:00 PM (UAE time) shall be processed on the following business day. Likewise, any documentation delivered to OS or received from a government or regulatory authority after 12:00 PM shall not be reviewed or forwarded until the next business day. All payments received after 1:00 PM shall be recorded as received on the subsequent business day for processing purposes.
The Client acknowledges that government and regulatory authorities may impose different fee structures and timelines for processing applications, and that such requirements are beyond OS’s control. Processing times may also be subject to delays during the month of Ramadan, public holidays, or where external approvals are required. For the purposes of this Agreement, business days shall exclude Saturdays, Sundays, and all officially declared public holidays in the UAE.
OS’s role in the application process is limited to the preparation, submission, and follow-up of applications based solely on the information and documentation supplied by the Client. OS makes no guarantees, representations, or warranties whether express or implied as to the success, approval, or favorable outcome of any application. The Client accepts full responsibility for the completeness, accuracy, and truthfulness of all information and documentation submitted. Any omission, misstatement, or submission of false or fraudulent information that results in application denial, penalties, or other adverse consequences shall be the sole responsibility and liability of the Client.
OS shall not be held liable for any delays, rejections, fines, or negative outcomes resulting from the Client’s failure to meet deadlines, submit complete and accurate information, or comply with the applicable legal, procedural, or regulatory requirements. Furthermore, OS provides no warranties beyond the scope of services expressly agreed in writing. The Client agrees to indemnify and hold OS, its officers, employees, and agents harmless from and against any claims, damages, losses, liabilities, or penalties that arise directly or indirectly from the Client’s failure to fulfill their obligations under this clause.
Operating under Dubai Free Zone
The Client hereby acknowledges and affirms full understanding of all regulatory, operational, and legal restrictions and conditions applicable to licenses issued within any United Arab Emirates (UAE) Free Zone or the UAE mainland, as may be relevant to their business activities.
The Client expressly undertakes not to use the licensed entity for any purpose that is unlawful, defamatory, immoral, obscene, or otherwise in violation of the laws, public order, or established customs and values of the UAE. This includes, without limitation, refraining from activities that may be deemed offensive to Islamic principles, the UAE Constitution, federal and local legislation, or public decency norms.
The Client further acknowledges that all legal entities and individuals operating within the UAE, whether under a Free Zone license or a mainland license are strictly required to comply with all applicable federal and local laws, rules, and regulations, including but not limited to those pertaining to Anti-Money Laundering (AML) as set out under UAE Federal Decree-Law No. (20) of 2018 and its implementing regulations, as well as the Economic Substance Regulations (ESR) established by Cabinet of Ministers Resolution No. (57) of 2020 and any amendments thereto.
Failure by the Client or the licensed Company to adhere to such laws and regulatory obligations may result in penalties, fines, license suspension, or other enforcement actions by the relevant authorities, for which OS shall bear no liability. The Client assumes full responsibility for ensuring the ongoing legal compliance of the Company and its activities throughout the term of the license.
Licensing Services
OS shall provide licensing services strictly limited to matters pertaining to the application, issuance, renewal, amendment, and cancellation of business licenses within the jurisdiction of the relevant UAE Free Zone or mainland authority. For the avoidance of doubt, OS shall have no involvement in, or responsibility for, the internal management, governance, operational decision-making, or commercial activities of the licensed Company.
The Client acknowledges that any request for the inclusion of additional business activities within the same license, whether during the incorporation phase or at a later stage may be subject to the payment of additional government and service fees, depending on the activity classification and the selected license package.
The Client further understands and accepts that certain licensing packages may prohibit the combination of activities from distinct regulatory categories or business sectors. The final determination as to whether a combination is permissible shall rest with the licensing authority, and OS shall bear no liability for any limitations or rejections in this regard.
All license applications and related services are subject to mandatory security approvals issued by relevant UAE authorities. OS reserves the right to request any additional documents or information required by these authorities at any time during the application process. The Client undertakes to promptly and fully cooperate with such requests and understands that failure to do so may result in delays or refusal of the license.
As part of the incorporation process, the Client acknowledges that immigration Movement Reports may be requested by the authorities to verify travel history. Such reports can be obtained from the appropriate immigration offices in the UAE.
The Client further acknowledges that officers of the Company including shareholders, managers, and directors who are nationals of, or were born in, certain countries listed by UAE authorities may be subject to enhanced security vetting. These approvals may significantly extend processing timelines and, in rare cases, may result in the denial of incorporation. OS shall not be liable for any delays or rejections arising from such enhanced review processes.
Where applicable, certain licensed business activities may require external approvals from specialized UAE government departments or regulators (e.g., health, media, education, finance). The Client understands that such approvals are separate from the Free Zone licensing process and may be subject to distinct documentation, conditions, or restrictions.
Some service-related activities may also require the Client’s shareholders or appointed managers to submit duly attested academic qualifications (e.g., degree certificates), professional experience records, and/or other official forms demonstrating competency or eligibility in the proposed activity field. Attestation requirements shall be governed by the rules of the UAE Ministry of Foreign Affairs and International Cooperation and other competent bodies.
The Client accepts that government authorities issuing external approvals may, at their discretion, reject a proposed trade name that was previously approved by the Free Zone authority if deemed non-compliant with their own policies or public sensitivities. In such cases, the Client shall be required to submit an alternative trade name for approval, and OS shall not be held liable for any associated delays or losses.
The Client agrees to comply at all times with applicable UAE labor laws, including relevant federal and local legislation, when recruiting, employing, or managing personnel for the licensed Company. The Client bears sole responsibility for any fines, penalties, or sanctions resulting from labor-related non-compliance, including violations of employment visa regulations, wage protection systems, or occupational health and safety requirements.
Lastly, the Client undertakes to ensure that the Company’s premises, personnel records, and operational documentation are properly maintained and accessible to meet the standards and inspection protocols of the relevant governmental authorities. OS shall not be responsible for ensuring the Company’s readiness or compliance in the event of inspections or regulatory audits.
Visa Services
All visa-related services provided by OS, including but not limited to investor visas, employment visas, and dependent residency visas, are subject to the prior approval of the relevant immigration authorities of the United Arab Emirates. The Client acknowledges that holding the status of investor or partner under a Company license does not, in and of itself, guarantee the issuance of a visa. All visa approvals remain solely within the discretion of the immigration authorities.
The processing of visas under the Company’s sponsorship is contingent upon the issuance of the appropriate visa allocation and the acquisition of an Establishment Card by the Company. The Client further acknowledges that the Client and/or any proposed shareholder(s) must have previously entered the UAE and must possess an Entry Stamp in their passport to initiate the Establishment Card application process.
Visa applicants who are designated for executive, managerial, or other high-ranking positions may be required to submit additional documentation to the relevant authorities, including but not limited to an attested university degree or professional qualification certificate, in accordance with the requirements of the applicable licensing and immigration bodies.
The Client is fully responsible for ensuring that visa applicants are aware of applicable processing timelines and potential penalties for non-compliance. Overstaying a visa may result in fines, for each subsequent day for expired tourist visas. These fines may change without prior notice and shall be borne solely by the Client or the visa applicant.
The Client is required to inform OS in writing of any known reason that may result in the denial or return of a visa application, including but not limited to pending or resolved court cases, police complaints, immigration bans, or blacklisting by UAE or foreign authorities.
Should a visa applicant fail the mandatory medical screening conducted by UAE health authorities, OS shall bear no responsibility or obligation to assist in subsequent examinations, appeals, or remediation, unless otherwise explicitly agreed upon in writing with the Client.
The Client further acknowledges that visa applicants who overstay their grace period after cancellation of a prior residency visa may be issued an exit pass and may be required to leave the UAE before applying for a new visa.
It is recommended that visa applicants remain physically present in the UAE during the entire visa processing period. Should an applicant have travel plans that may interfere with the process, the Client must inform OS’s dedicated client service team in advance. Failure to do so may result in application delays, rejections, or forfeiture of paid fees.
Visa applicants who are nationals of, or were born in, certain countries may be subject to additional immigration and security clearance procedures and may be required to remain in the UAE throughout the processing period. These requirements are subject to change and are determined solely by the UAE immigration authorities.
Applicants applying for visas from outside the UAE may be required to liaise with the UAE Embassy in their country of residence in order to obtain a valid Entry Permit and to undergo pre-departure medical screening as per applicable immigration regulations.
Applicants entering the UAE on the basis of an Entry Permit must comply with all pre-departure requirements, including but not limited to obtaining “OK to board” status from their airline, where applicable. Upon arrival in the UAE, applicants must present a printed copy of the Entry Permit to immigration officers at passport control to receive an entry stamp.
Applicants who have completed the internal “change of status” process to convert their visa from entry to residency may not depart from the UAE until the residency visa is fully stamped and the process is officially completed. Early departure may result in cancellation or invalidation of the visa process, for which OS shall bear no liability.
The Client accepts full responsibility for ensuring compliance with all visa-related procedures and obligations and further agrees to indemnify and hold OS harmless against any losses, penalties, rejections, or claims arising from the Client’s or the applicant’s failure to comply with the applicable immigration regulations.
Renewal & Amendment Services
The scope of OS’s renewal and amendment services shall be strictly limited to matters concerning the renewal or modification of the Company’s business license, visas issued under the Company’s sponsorship, and any other renewable corporate documents or online subscriptions originally obtained through OS’s services.
The Client acknowledges that all Company licenses, visas, and associated documents are subject to fixed validity periods and shall not renew automatically upon expiration. It is the sole responsibility of the Client to initiate the renewal process in a timely manner to avoid regulatory or financial penalties.
All fees associated with renewal or amendment services shall include the applicable government or Authority-imposed charges in addition to OS’s service fees, which will be communicated to the Client in advance.
Upon receipt of the Client’s written confirmation, full and accurate application documentation, and cleared payment of all relevant fees, OS shall proceed with the renewal or amendment process as instructed. OS shall not be obligated to commence any action prior to the fulfillment of these requirements.
The Client shall bear full responsibility for any and all penalties, fines, or additional charges imposed by the relevant authorities due to the late renewal of Company licenses, visas, or any other renewable documentation or subscriptions. OS shall not be held liable for any adverse consequences arising from the Client’s delay or failure to act within the applicable renewal periods.
Third Party Service Providers
OS reserves the right to engage independent and trusted third-party service providers to perform certain services or Add-On functions where it is reasonably necessary or operationally appropriate to do so in order to fulfill its obligations under this Agreement.
The Client expressly acknowledges and agrees that the provision of such third-party services shall be subject to the separate terms and conditions, policies, and procedures of the respective third-party service providers. The Client undertakes to comply with such terms and accepts that OS has no authority to amend or override those independent conditions.
OS shall not be held liable for any loss, damage, delay, disruption, or other liability, whether direct or indirect, arising from the acts, omissions, negligence, or performance failures of any third-party service provider engaged to deliver services on OS’s behalf. Any claims, complaints, disputes, or requests for remedy relating to the services of such third parties must be directed to, and resolved with, the respective service provider independently.
While OS shall exercise reasonable diligence in the selection and engagement of reputable third-party providers, it makes no representation or warranty express or implied regarding the quality, reliability, availability, suitability, timeliness, or outcome of any third-party services. The Client agrees that OS shall bear no responsibility for the ultimate performance or results delivered by external service providers engaged in connection with this Agreement.
Company & Client Documents
OS shall retain digital copies of all documents submitted by the Client, including but not limited to identification documents, corporate records, and other supporting materials, for the duration prescribed by applicable laws and regulations of the United Arab Emirates. In the course of providing its services, OS may also collect and hold original documents related to the Client, the licensed Company, its employees, its parent company (if applicable), and affiliated entities, to the extent necessary for service execution. These documents shall be maintained securely and handled with reasonable care and strict confidentiality during the Subscription Period. Once the relevant service has been completed, OS shall notify the Client by email that the documents are available for collection.
Unless otherwise agreed in writing between the Parties, OS shall issue a total of three email notifications for document collection. The first notification shall be sent upon completion of the subscribed services. A reminder email shall follow sixty (60) calendar days thereafter. A final notice shall be sent ninety (90) calendar days after the reminder, informing the Client that if the documents are not collected within the specified period, OS may dispose of them at its discretion without further notice or liability.
At the conclusion of the Subscription Period, OS shall retain any uncollected original documents for a maximum period of six (6) months from the date of the first notification, unless a different arrangement is mutually agreed in writing. Upon expiration of this period, OS reserves the right to securely destroy or dispose of such documents without incurring any further obligation. The Client acknowledges that it is their sole responsibility to collect original documents in a timely manner, and OS shall bear no liability for any loss, claim, or consequence resulting from the Client’s failure to do so.
Terms of Payment
All taxable services provided by OS shall be subject to a Value Added Tax (VAT) of five percent (5%) in accordance with applicable UAE tax laws. OS shall not be obligated to provide any services to the Client until all invoiced fees have been paid in full, unless a written agreement for an installment payment plan has been executed by both Parties. In such cases, services shall be rendered progressively in accordance with the receipt of each corresponding installment.
The fee structure and associated costs shall be as agreed between the Parties at the time of entering into this Agreement. However, OS reserves the right to revise or adjust its fees in response to changes imposed by governmental authorities or third-party service providers, without the need for prior notice. Any promotional pricing offered by OS shall apply exclusively during the year of the initial license incorporation. Standard license fees shall apply at the time of renewal unless specific promotional offers are expressly made available for the renewal period.
The Client acknowledges that government Authority Fees are subject to change at any time and without prior notice. OS therefore reserves the right to invoice the Client for any additional fees that may arise as a result of such changes.
The Client shall bear full responsibility for any and all fees associated with any transfers, including but not limited to intermediary bank charges, currency conversion costs, or any other applicable fees. In the event that the actual fees charged by a third-party service provider exceed the amount prepaid by the Client, OS shall be entitled to issue a supplemental invoice for the outstanding difference, which the Client shall be required to settle promptly.
Furthermore, OS reserves the right to charge the Client for any disbursements, expenses, or additional work that is reasonably necessary to complete the agreed services, even if such work was not expressly itemized in the original proposal, provided it is incidental to the performance of the principal service scope.
Late Payment, Non-Payment & Cancellation Policy
The Client shall bear full responsibility for all fines, penalties, and administrative fees imposed by governmental authorities as a result of late payment or non-renewal of Company licenses, establishment cards, visas, or any related regulatory obligations. Where the Client has opted to settle OS’s service fees by installment, such payments must strictly adhere to the agreed-upon payment schedule. OS reserves the right to suspend or delay the provision of services until all outstanding installments have been received in full and may further require the issuance of a security cheque as a condition for proceeding with the services.
In the event the Client fails to settle an issued invoice by its due date, OS shall make reasonable attempts to contact the Client via the communication details on record. If the payment remains outstanding after a reasonable period, OS reserves the right to initiate legal proceedings or collection actions to recover the unpaid fees. All legal, administrative, and recovery-related costs incurred in connection with such proceedings shall be payable by the Client.
Fees related to the deregistration of the Company and the cancellation of visas under its sponsorship shall include both the applicable Authority Fees and OS’s Service Fees. These amounts are due and payable in full at the time of initiating license deregistration or visa cancellation. OS shall not proceed with any deregistration or cancellation until all outstanding fees have been settled. The Client further acknowledges that all OS fees remaining unpaid at the time of Company deregistration must be cleared in full, regardless of the status or stage of the deregistration process.
Should the Client elect to terminate the engagement with OS for the purpose of appointing a new Corporate Service Provider (CSP), OS reserves the right to levy an exit fee. In the event of a default in payment, OS shall be entitled recover the costs and may escalate the matter to the relevant authorities and file a formal complaint with the authorities.
Refund Policy
All fees paid to OS are strictly non-refundable, unless expressly agreed otherwise in writing by OS. This non-refundability applies under all circumstances, including but not limited to: where the Client voluntarily discontinues the subscription or terminates services for reasons attributable to the Client; where the Client makes payment for license registration or renewal but subsequently elects to deregister the Company prior to the expiration of the applicable annual term; where the Client’s application for a business license, immigration card, or visa is denied or rejected by the relevant authorities, with all resulting fines, penalties, or adverse consequences to be borne solely by the Client; and where OS suspends or terminates services due to a reasonable suspicion that the Client and/or the Company is engaging in unlawful, unethical, or otherwise prohibited conduct.
OS shall not be held liable for any delay, interruption, or failure in the performance of its obligations, nor for the non-refundability of fees, where such delay or failure arises from events or circumstances beyond OS’s reasonable control. These include, without limitation, acts of God, natural disasters, epidemics or pandemics, war, terrorism, labor strikes or disputes, governmental restrictions or regulatory changes, changes in law, civil unrest, interruption of utility or communication services, or any other unforeseeable or unavoidable events that materially affect OS’s ability to perform. In the event of a force majeure occurrence, OS shall promptly notify the Client in writing and shall make commercially reasonable efforts to resume performance of the services as soon as it is practicable to do so.
Grounds for Termination of Services
OS shall have the right to suspend or immediately terminate the provision of services to the Client if the Client, or the Company represented by the Client, is found to be in breach of any rules, regulations, or directives issued by local authorities, or any Applicable Laws of the United Arab Emirates or its Free Zones. This includes, without limitation, instances where OS has reasonable grounds to believe that the Client and/or the Company is or may be involved in criminal, fraudulent, or other federal offenses. In such cases, OS reserves the right to request federal intervention or notify competent authorities as deemed appropriate.
OS further reserves the right to immediately terminate this Agreement, without prior notice, in the event of any inappropriate behavior by the Client towards OS employees, representatives, or affiliates. This includes, but is not limited to, acts of discrimination, verbal abuse, sexual or personal harassment, intimidation, or any form of physical violence.
Termination may also be effected if the Client breaches any material term, covenant, representation, or warranty under this Agreement, including but not limited to unauthorized use of deliverables, misuse or violation of confidentiality obligations, or any failure to comply with agreed contractual conditions, and fails to remedy such breach within a reasonable period after written notice from OS.
OS shall have the right to terminate this Agreement if the Client fails to provide timely, complete, accurate, or truthful information that is necessary for OS to perform its obligations effectively, or if the Client withholds any material information that adversely impacts the service engagement or causes delays, losses, or non-compliance with regulatory requirements.
Any unauthorized use, infringement, or attempted reverse-engineering of OS’s proprietary methodologies, systems, tools, templates, processes, or intellectual property by the Client, or by any person acting on the Client’s behalf, shall constitute grounds for immediate termination, in addition to any legal remedies OS may pursue under applicable law.
Should a conflict of interest arise, whether actual or perceived that, in the sole discretion of OS, compromises the ability to continue rendering services in an impartial or effective manner, OS may terminate the engagement without liability.
OS also reserves the right to terminate this Agreement if, in its sole judgment, the actions or omissions of the Client have caused or are likely to cause reputational harm to OS or subject it to public criticism, scrutiny, or commercial risk deemed unacceptable.
In alignment with OS’s strict zero-tolerance policy against bribery and corruption, if OS suspects that the Client or any of the Client’s representatives or affiliates are involved in any form of bribery, improper inducement, or related misconduct, OS may immediately terminate the Agreement and report the matter to the relevant authorities.
In the event the Client fails to settle any outstanding invoices within thirty (30) calendar days from the date of receipt, OS shall have the right to terminate the Agreement on the basis of non-payment, without prejudice to its right to recover the unpaid amounts and any associated legal or administrative costs.
Notwithstanding the foregoing, OS may, at its sole and absolute discretion, terminate this Agreement for any reason by providing thirty (30) calendar days’ written notice to the Client, without incurring any liability.
Upon termination, the Client shall immediately settle all outstanding fees and charges owed to OS, return any proprietary materials belonging to OS, and cease all use, dissemination, or reliance upon any deliverables, tools, systems, or intellectual property provided by OS under this Agreement. OS shall not be liable to the Client for any costs, losses, or damages direct or consequential, incurred as a result of termination under any of the grounds specified herein.
The Client shall at all times refrain from making, publishing, or disseminating any false, inaccurate, misleading, disparaging, defamatory, or malicious statements, representations, or insinuations concerning OLS, its shareholders, directors, officers, employees, affiliates, agents, services, operations, or business reputation. This obligation extends to all forms of communication, whether verbal or written, and includes, without limitation, content published or shared through social media platforms, public forums, digital messaging services, press releases, blogs, websites, podcasts, or any other channel accessible to third parties. It shall apply irrespective of whether such statements are made under the Client’s identity, anonymously, through intermediaries, or in a private or public setting.
Any conduct by the Client which, in the sole and reasonable opinion of OLS, causes reputational harm, invites public criticism, undermines client trust, or adversely affects OLS’s commercial standing, shall constitute a material breach of this Agreement. In the event of such a breach, OLS shall be entitled to terminate this Agreement with immediate effect and without prior notice. Furthermore, OLS shall have the right to seek and obtain all available remedies under applicable law, including but not limited to injunctive relief, damages for defamation, reputational harm, and loss of business opportunities, as well as any consequential, punitive, or exemplary damages that may be warranted under the circumstances. The Client shall also be liable for all legal fees, costs, and disbursements reasonably incurred by OLS in connection with the investigation, prosecution, and enforcement of its rights arising from such conduct.
The Client expressly acknowledges that any attempt to undermine, vilify, or publicly discredit OLS, whether through factual misrepresentation, omission of material facts, or the dissemination of unverified allegations shall be deemed an act of bad faith. OLS shall not be required to prove actual damage or loss of clients in order to assert its entitlement to equitable relief or compensatory damages under this clause. The obligations set forth herein shall survive the termination or expiration of this Agreement and shall remain fully enforceable for an indefinite duration thereafter, to the maximum extent permitted by applicable law.
KYB and Ultimate Responsibility
The Client acknowledges and agrees that, following the incorporation or licensing of the Company through the services of OLS, it shall bear sole and exclusive responsibility for the ongoing operations, business conduct, financial transactions, contractual engagements, and regulatory compliance of the licensed Company. The Client affirms that it has full knowledge of the nature, scope, and legal implications of its intended business activities, and undertakes to ensure that such activities are conducted in strict compliance with all applicable federal, local, and Free Zone laws and regulations in the United Arab Emirates, including but not limited to those relating to taxation, Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), sanctions, data protection, economic substance, and consumer protection.
OLS’s role is strictly limited to the provision of administrative and facilitative corporate services prior to and during the licensing process. Under no circumstances shall OLS be deemed to have control over, involvement in, or oversight of the post-incorporation decisions, commercial activities, or financial practices of the Company. OLS does not act as a director, shareholder, manager, or controller of the Company, and it disclaims all responsibility and liability for the legal, financial, regulatory, or reputational consequences of the Client’s or the Company’s subsequent actions or omissions.
The Client shall fully indemnify and hold harmless OLS, its shareholders, directors, officers, employees, affiliates, and agents from and against any and all claims, penalties, liabilities, losses, damages, fines, enforcement actions, sanctions, legal proceedings, or governmental investigations that may arise directly or indirectly from any unlawful, unethical, negligent, or non-compliant activity undertaken by the Client, the Company, or any third party acting on their behalf. This includes, without limitation, violations of licensing conditions, misuse of the trade license, evasion of taxes, money laundering, and any other conduct deemed illegal or improper under UAE law.
This clause shall survive the termination or expiration of this Agreement and shall remain enforceable to the maximum extent permitted by law, without prejudice to any other rights or remedies available to OLS.
Limitation of Liability
The Client acknowledges and agrees that OLS shall bear no liability for any errors, omissions, or inaccuracies in documents or services that have been reviewed and approved in advance by the Client. Once such approval is granted, all associated responsibility rests solely with the Client.
Where OLS provides assistance with ancillary services, such support is offered strictly as a non-obligatory Add-On Service. The Client understands and accepts that the success of any bank account opening is entirely subject to the independent discretion, internal policies, and risk assessment procedures of the relevant financial institution. OLS does not guarantee any outcome and expressly disclaims all liability in the event of rejection, delay, or failure of such applications.
OLS shall not be held responsible for any delays, rejections, or damages, whether direct or indirect that arise due to acts, omissions, negligence, policy changes, or administrative decisions made by governmental authorities, regulatory bodies, or third-party service providers. This includes, but is not limited to, changes in official fees, procedural requirements, or eligibility criteria. OLS may, at its sole discretion, provide reasonable administrative assistance to minimize any disruption caused by such external factors, but such assistance shall not be construed as an assumption of liability.
The Client agrees to fully indemnify and hold harmless OLS, its shareholders, directors, officers, employees, affiliates, and agents against any fines, penalties, or liabilities incurred due to the Client’s failure to renew the Company’s business license, establishment card, or visas issued under its sponsorship. OLS’s role in such matters is administrative in nature and subject to the Client’s timely instructions, payments, and documentation.The services rendered by OLS are limited strictly to corporate licensing, visa processing, and related facilitation services.
OLS shall not be liable for any indirect, incidental, special, punitive, or consequential losses or damages whatsoever, including but not limited to loss of profits, loss of business opportunities, damage to reputation, or anticipated savings.
The Client further agrees that OLS shall not be liable for any foreseeable or unforeseeable loss, damage, claim, expense, or delay resulting from: (i) force majeure events including but not limited to natural disasters, acts of God, epidemics, or labor strikes; (ii) COVID-19-related restrictions, requirements, or delays imposed by UAE or international authorities; (iii) actions or omissions, including negligence, by governmental bodies or officials resulting in the loss or misplacement of documents; or (iv) security clearances or checks conducted at the sole discretion of immigration or licensing authorities, irrespective of the resulting delays or financial impact on the Client or Company.
In the event of a service failure that is directly attributable to OLS and conclusively proven by the Court, OLS’s liability shall be strictly limited to a maximum remedy of either: (a) the discretionary provision of a non-monetary Add-On service of nominal value, or (b) a monetary compensation not exceeding the lesser of AED 500 or ten percent (10%) of the total fee actually paid by the Client for the specific service giving rise to the claim. OLS shall have sole discretion in determining whether any remedy is appropriate and, if so, which remedy shall be applied.
Under no circumstances shall OLS be liable for any compensation, refund, or remedy where the claimed failure arises in whole or in part from delays, omissions, or inaccuracies attributable to the Client or to external parties including, but not limited to, government authorities, banks, or third-party providers. Any remedy shall be strictly subject to written approval by OLS and shall constitute the Client’s sole and exclusive recourse in respect of any such service failure. The Client hereby waives any and all other claims or demands, whether contractual, tortious, statutory, or otherwise, and further agrees that no claim shall be enforceable unless formally acknowledged and accepted by OLS in writing.
The Client shall indemnify, defend, and hold harmless OLS, its shareholders, directors, officers, employees, affiliates, and agents from and against any and all claims, demands, liabilities, losses, damages, penalties, fines, or expenses (including legal and attorneys’ fees on a full indemnity basis) arising from or in connection with: (i) the Client’s breach of this Agreement; (ii) any misrepresentation, false declaration, or material omission by the Client; (iii) failure by the Client to comply with any applicable laws, regulations, or industry standards; or (iv) reliance on incomplete, inaccurate, or withheld information provided by the Client.
The Client specifically undertakes to hold OLS harmless from all third-party claims, actions, penalties, or proceedings initiated by regulatory authorities, commercial partners, or individuals, that arise directly or indirectly from the Client’s conduct, misstatements, omissions, or breach of legal or contractual duties.
Furthermore, the Client agrees to indemnify OLS in full for any liability arising from the misuse, unauthorized distribution, or disclosure of OLS’s services, deliverables, or intellectual property, as well as for any fraudulent, unethical, or illegal activities carried out by the Client or its representatives in connection with or reliance on OLS’s services.
In the event of any third-party claim being made against OLS, OLS shall promptly notify the Client, who shall assume full responsibility for defending and resolving such claims at its sole expense. OLS may, but is not obligated to, cooperate in such proceedings, and shall not bear any costs associated with the defense or settlement. The Client shall not settle or compromise any such third-party claim in a manner that imposes any liability or obligation on OLS without OLS’s prior written consent, which shall not be unreasonably withheld.
The indemnification and limitation of liability provisions set forth in this clause shall survive the expiration or termination of this Agreement and shall remain enforceable to the maximum extent permitted by law.
Data Protection and Confidentiality Policy
Both Parties acknowledge and agree that the content of these Terms and Conditions, as well as any information relating to the incorporation, governance, and management of the Company, visa applications, and any data obtained from the Client and/or Applicant, shall be considered strictly confidential. Such Confidential Information shall not be disclosed to any third party without the prior written consent of the disclosing Party, except as expressly permitted under this Agreement or required by law.
The Client hereby provides express consent for OLS to collect and process personal information and documentation relating to the Client, the Company, its employees, parent company (if applicable), subsidiaries, and affiliates, where necessary for the proper performance of OLS’s contractual obligations. OLS may collect such information through meetings, email correspondence, telecommunications, and documents submitted at its offices. The Client authorizes OLS to process and utilize this information for the purpose of delivering the subscribed services.
OLS affirms that it shall process and protect all personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), together with all applicable local data protection laws. OLS is committed to handling Client data securely and lawfully, while retaining the necessary rights to process such data for the purposes of fulfilling contractual obligations, complying with legal or regulatory requirements, or protecting its legitimate business interests.
The Client grants OLS the right to collect, store, use, and process any personal and confidential data provided by the Client, solely for the performance of services agreed under this Agreement. OLS expressly disclaims all liability for any delay, error, or failure in service delivery arising out of the Client’s submission of incomplete, inaccurate, outdated, or misleading information, or the Client’s failure to disclose material facts.
While OLS undertakes to maintain the confidentiality of Client data, it reserves the right to disclose such information to authorized personnel or external service providers as necessary for the execution of services, or as required by applicable laws, court orders, or government authorities. In the event the Client or Company is found to have breached UAE laws or regulations, OLS may be legally obligated to disclose certain information to competent authorities without incurring liability.
OLS shall adopt and maintain technical and organizational measures to safeguard Client data from unauthorized access, loss, misuse, or alteration. However, OLS shall not be held liable for any data breach, cyberattack, or unauthorized disclosure arising from the Client’s own negligence, misuse, failure to secure its own systems, or the actions of third parties beyond OLS’s reasonable control.
The Client further acknowledges that OLS may engage third-party vendors, subcontractors, or service providers for the purpose of service delivery. OLS shall not be responsible for the actions or omissions of such third parties where such conduct is outside its direct oversight or operational control.
OLS reserves the right to retain personal and confidential data for as long as is necessary to fulfill the terms of this Agreement, comply with applicable legal, tax, and regulatory obligations, resolve disputes, enforce contractual rights, and protect its business interests. Upon the expiration of any legal retention period, OLS shall securely dispose of such data unless otherwise required or agreed in writing.
The Client acknowledges that all communications, including delivery of sensitive documents, may occur via electronic means. OLS shall not be liable for delays, losses, or breaches arising from the Client’s failure to check email accounts, update contact details, or respond to OLS’s document collection notices within specified timelines.
OLS shall not be liable for any loss, damage, or claim arising from the misuse, misrepresentation, or improper disclosure of data provided by the Client. The Client agrees to fully indemnify, defend, and hold harmless OLS, its affiliates, employees, officers, and agents from and against any and all claims, damages, liabilities, or expenses (including legal fees) arising as a result of the Client’s failure to provide accurate, complete, and lawful information, or any breach of applicable data protection laws and obligations.
The Client acknowledges and accepts that OLS implements reasonable security measures to protect its systems, communications, and data storage infrastructure from unauthorized access, cyber threats, and malicious attacks. However, OLS does not warrant or guarantee absolute protection against cyberattacks, hacking, data breaches, malware, ransomware, or other forms of unauthorized digital intrusion or disruption that may compromise the integrity, confidentiality, or availability of data or services. The Client expressly agrees that OLS shall not be held liable for any loss, damage, corruption, delay, unavailability of service, unauthorized disclosure, or alteration of data resulting from any cyberattack or security incident, whether or not such incident originates from internal systems, third-party service providers, or external actors.
The Client further acknowledges that the use of internet-based systems and cloud-based communications inherently involves risks outside the control of OLS, including transmission vulnerabilities, denial of service events, or exposure to system vulnerabilities exploited by third parties. As such, the Client agrees to assume all risk in connection with their digital interaction with OLS systems and shall take appropriate steps to secure their own devices, accounts, and networks. OLS shall bear no responsibility for any damages, losses, or liabilities incurred as a result of the Client’s failure to maintain adequate cybersecurity practices.
This limitation shall apply regardless of the cause of the incident and shall remain enforceable notwithstanding any claim of negligence, failure to detect, or failure to mitigate such incidents on the part of OLS, provided that no liability shall be excluded in cases of proven gross negligence directly and solely attributable to OLS.
In the event of a data breach directly attributable to OLS’s proven negligence, OLS shall notify the Client in accordance with applicable UAE data protection laws and shall take reasonable steps to mitigate the breach. OLS shall bear no liability for data breaches resulting from the Client’s own actions, omissions, or non-compliance with the terms of this Agreement.
The Client agrees to provide accurate, lawful, and complete data to OLS at all times. Any failure by the Client to comply with applicable data protection requirements or fulfill its obligations under this clause shall not constitute a breach by OLS. The Client shall be solely liable for such failures and agrees to indemnify and hold OLS harmless from any related claims, liabilities, or penalties.
GDPR
To the extent that OLS, (“we”, “our” or “us”) processes personal data of individuals located within the European Economic Area (EEA) in connection with its services, OLS undertakes to comply with the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”). All processing of personal data shall be conducted lawfully, fairly, and transparently, and shall be limited to the specified, explicit, and legitimate purposes for which it was collected. OLS shall ensure that personal data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed, and that it is kept accurate and, where necessary, up to date. Personal data shall be retained only for as long as necessary to fulfill the purposes for which it was collected or as otherwise required by applicable laws, after which it shall be securely deleted or anonymized. OLS shall take appropriate technical and organizational measures to safeguard personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Where OLS processes personal data of individuals in the EEA, such processing shall be based on one or more lawful bases as set out in Article 6 of the GDPR, which may include the necessity of processing for the performance of a contract, compliance with a legal obligation, the pursuit of OLS’s legitimate interests, the protection of vital interests, or, where required, the data subject’s explicit and informed consent. Data subjects located in the EEA have the right to access their personal data and obtain information about its processing; to request the rectification of inaccurate data; to request the erasure of their data in cases where the data is no longer necessary or where consent has been withdrawn; to restrict the processing of their data under certain conditions; to object to the processing of their data where it is carried out on the basis of legitimate interests or for direct marketing; to receive their data in a structured, commonly used, and machine-readable format and transmit it to another controller (data portability); and to withdraw any previously given consent at any time, without affecting the lawfulness of processing based on such consent before its withdrawal.
All data subject rights requests should be directed to OLS at privacy@onelink.ae. OLS will respond to such requests within the timeframes prescribed under the GDPR. Where personal data is transferred outside the EEA to jurisdictions that are not subject to an adequacy decision by the European Commission, OLS shall implement appropriate safeguards to ensure the protection of such data in accordance with Chapter V of the GDPR, which may include the use of Standard Contractual Clauses, Binding Corporate Rules, or equivalent legal mechanisms. OLS also maintains a detailed record of its data processing activities and performs data protection impact assessments where processing operations are likely to result in high risks to the rights and freedoms of individuals. Data subjects who believe that their rights have been infringed have the right to lodge a complaint with their competent national supervisory authority. OLS will cooperate fully with any such authority in the investigation and resolution of complaints or inquiries relating to personal data.
Accuracy and Currency of Information
While OLS endeavors to ensure that the content provided on this Site is accurate, up-to-date, and complete at the time of publication, OLS makes no representations, warranties, or guarantees whether express or implied regarding the accuracy, reliability, relevance, suitability, or completeness of any information, materials, or content available on this Site. All information is provided for general informational purposes only and is not intended to constitute legal, regulatory, financial, or professional advice.
Regulatory environments in the United Arab Emirates (UAE), including but not limited to company incorporation procedures, visa policies, immigration processes, licensing conditions, economic substance obligations, tax regimes, and anti-money laundering frameworks are dynamic and subject to frequent amendments, administrative reinterpretations, and procedural variations issued by competent government or free zone authorities. As a result, any information or guidance posted on this Site may become outdated, inaccurate, or incomplete without prior notice. OLS undertakes no obligation to monitor, update, or correct the information contained herein in real-time or in response to legal developments.
Users of this Site are therefore cautioned that reliance on any content obtained from or through this Site is done strictly at their own risk. OLS expressly disclaims any liability for losses, damages, penalties, or other adverse consequences incurred as a result of actions taken or decisions made based on such information. Users are strongly advised to obtain independent, up-to-date professional advice tailored to their specific needs and circumstances before acting upon any information found on this Site.
By continuing to use the Site, you acknowledge and agree that the information is provided “as is” and “as available,” and you assume full responsibility for verifying the accuracy, completeness, and applicability of the information before relying on it for any purpose.
Intellectual Property
All rights, title, and interest in and to any and all intellectual property, including but not limited to copyrights, trademarks, trade names, service marks, trade secrets, patents, design rights, know-how, proprietary methodologies, software, systems, documentation, data, templates, frameworks, and all other materials, concepts, and tools developed, created, or provided by OLS in connection with the performance of its services (collectively, “OLS Intellectual Property”) shall remain at all times the sole and exclusive property of OLS. No rights, licenses, or ownership interests, whether express or implied, shall be transferred or assigned to the Client unless expressly agreed to in a separate written agreement duly signed by an authorized representative of OLS.
The Client acknowledges that any deliverables, documentation, advice, reports, or work products furnished by OLS in connection with the services rendered are intended solely for the internal use of the Client and may not, without OLS’s prior written consent, be copied, reproduced, republished, transmitted, distributed, modified, or used for any commercial or public purpose. The Client further agrees not to use OLS’s name, trademarks, logos, service marks, or other identifying marks in any manner whatsoever without OLS’s prior written approval, and then only in strict compliance with any brand usage guidelines or instructions issued by OLS.
The Client expressly acknowledges and agrees that all methodologies, templates, engagement models, operational processes, and proprietary tools utilized or supplied by OLS are protected intellectual property and are furnished strictly for the limited and defined use permitted under the scope of services. The Client shall not, directly or indirectly, attempt to copy, reverse engineer, decompile, disassemble, decode, translate, or otherwise attempt to derive source code, algorithms, system architecture, or underlying ideas or designs from any component of OLS Intellectual Property.
The Client shall promptly notify OLS in writing upon becoming aware of any unauthorized use, misappropriation, reproduction, or infringement of OLS Intellectual Property by any third party, its own employees, or affiliates. The Client agrees to fully cooperate with OLS, at OLS’s request and expense, in any enforcement or protection actions, including legal proceedings or injunctive relief. Any breach of this clause by the Client, its subsidiaries, employees, agents, or subcontractors shall constitute a material breach of this Agreement and shall entitle OLS, without limitation, to terminate the Agreement immediately and to pursue all remedies available at law or in equity, including injunctive relief and the recovery of monetary damages, legal fees, and associated costs.
Force Majeure
OLS shall not be liable for any failure to perform, or delay in the performance of, any of its obligations under this Agreement to the extent that such failure or delay is caused by or results from events, circumstances, or causes beyond its reasonable control (“Force Majeure Events”). Such Force Majeure Events shall include, but are not limited to: acts of God; natural disasters such as earthquakes, floods, fires, hurricanes, or other severe weather conditions; epidemics, pandemics, or other public health emergencies (whether declared or undeclared); war (whether declared or undeclared), armed conflict, acts of terrorism, sabotage, civil commotion or unrest, riots, or insurrections; governmental actions, sanctions, embargoes, or restrictions; changes in law, regulation, policy, or procedures imposed by competent authorities; labor disputes, strikes, lockouts, or industrial action; failures or delays of third-party service providers, vendors, or utility providers; cyberattacks, ransomware, hacking incidents, data breaches, or other malicious digital intrusions; telecommunication failures; internet outages; denial of service by hosting or infrastructure providers; or any other cause or circumstance which, by its nature, was unforeseeable or unavoidable despite the reasonable diligence of OLS.
Upon the occurrence of a Force Majeure Event, OLS shall provide written notice to the Client as soon as reasonably practicable, identifying the nature of the event, its expected duration, and its anticipated impact on OLS’s ability to fulfill its obligations. During the duration of any Force Majeure Event, the performance of OLS’s affected obligations shall be deemed suspended, and the time for performance shall be extended for a period equivalent to the duration of such suspension, without liability or penalty.
The Client acknowledges and agrees that delays in governmental processing, including delays in the issuance of business licenses, visas, establishment cards, permits, approvals, bank accounts, security clearances, or other authorizations shall be considered Force Majeure Events for the purposes of this clause. OLS shall not be held liable for any loss, damage, fine, or penalty incurred by the Client arising from such delays or interruptions.
If a Force Majeure Event continues for a period exceeding sixty (60) consecutive calendar days and materially hinders the performance of the affected services, either Party may terminate the impacted portion of the Agreement by giving written notice to the other Party. In such event, OLS shall be entitled to payment for all services rendered and costs incurred up to the effective date of termination, and no further liability shall accrue to either Party as a result of such termination.
Under no circumstances shall OLS be required to pay compensation, damages, penalties, or refunds in respect of any failure or delay attributable to a Force Majeure Event. The Client hereby waives any claims, demands, or causes of action against OLS arising out of or in connection with such events. Furthermore, the Client shall indemnify and hold harmless OLS, its officers, directors, employees, agents, and affiliates from any third-party claims or liabilities arising out of the suspension, delay, or non-performance of services due to a Force Majeure Event.
This clause shall survive the termination or expiration of this Agreement and shall continue to apply to any Force Majeure Event that commenced during the term of the Agreement but whose effects persist thereafter.
Governing Law
In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, the parties shall first seek to resolve the matter amicably through mediation conducted in accordance with the Mediation Rules of the Dubai International Arbitration Centre (DIAC). Should mediation fail to result in a resolution within fifteen (15) days from its commencement, the dispute shall be finally and exclusively resolved by arbitration administered in accordance with the DIAC Arbitration Rules in effect at the time of the submission of the request for arbitration. The seat of arbitration shall be Dubai, United Arab Emirates. The arbitration shall be conducted in the English language by a sole arbitrator. The governing law of the arbitration and this Agreement shall be the substantive laws of Dubai, United Arab Emirates.
Definitions and Interpretations
For the purposes of these Terms & Conditions, unless the context requires otherwise, the following capitalized terms shall have the meanings assigned to them below. All singular terms shall include the plural and vice versa, and all references to gender shall include all genders:
Activities: Any commercial, professional, or industrial actions or services that are expressly authorized by the relevant Licensing Authority under the issued Company License.
Add-On(s): Any additional service(s) offered by OS beyond those included in the base License Package or listed in Schedule 2 of these Terms & Conditions, which may be subject to separate fees and terms of service.
AED: The lawful currency of the United Arab Emirates, known as the Arab Emirates Dirham.
AML (Anti-Money Laundering): The regulatory framework governing the detection, prevention, and reporting of suspicious financial activities, as defined under UAE Cabinet Decision No. (10) of 2019 and any subsequent amendments thereto.
Applicable Laws: All applicable federal and local laws, ministerial decisions, resolutions, Free Zone regulations, and any other statutory requirements in effect in the United Arab Emirates, including Dubai and its respective jurisdictions.
Applicant: Any individual or legal entity incorporated or unincorporated, for whom the Client is requesting services from OS under these Terms & Conditions.
Authority / Authorities: Any competent UAE government, Free Zone, or semi-governmental entity, body, or department responsible for issuing licenses, approvals, visas, regulatory oversight, or enforcement, including but not limited to the Roads and Transport Authority, Department of Economy and Tourism, or UAE Immigration.
Branch: A legal structure representing a replication or extension of an existing foreign or UAE-registered parent company that operates under the same ownership and control.
Client: The individual or legal entity that has engaged OS to provide services under these Terms & Conditions, including any person or entity duly authorized to act on behalf of such Client.
Company: The legal entity or branch, whether newly established or existing, that is the subject of services rendered by OS in accordance with these Terms & Conditions.
Confidential Information: All data, documents, communications, or materials, whether written or oral, disclosed by the Client or Company to OS and vice versa, including personal data of individuals, business strategies, legal documents, and correspondence, protected under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Corporate Service Provider (CSP): A firm, such as OS, that provides administrative, licensing, immigration, compliance, and consultancy services related to business setup, visa issuance, and associated corporate support in the UAE.
DIAC: The Dubai International Arbitration Centre, a dispute resolution body located in Dubai authorized to administer arbitrations and mediations under its own institutional rules.
Deregistration: The formal process of terminating a business license and removing a Company from the commercial register of the relevant Licensing Authority, including the cancellation of visas and the clearance of outstanding obligations.
Entry Permit: A temporary visa issued by UAE immigration authorities allowing an individual to lawfully enter the UAE for a limited period in connection with visa or residency processing.
ESR (Economic Substance Regulations): Regulatory requirements imposed under UAE Cabinet of Ministers Resolution No. (31) of 2019, requiring certain business activities to demonstrate adequate economic presence and substance in the UAE.
Establishment Card: A government-issued immigration file assigned to a Company enabling it to sponsor employees, shareholders, and dependents for UAE residence visas.
Execution Date: The date on which these Terms & Conditions become effective and legally binding between the Parties, as specified on the agreement cover page.
Fee / Fees: Any amount charged by OS to the Client in exchange for services, including OS’s own service fees, third-party disbursements, and governmental or authority-related charges.
Free Zone: Any designated economic area within the Emirate of Dubai or the UAE that offers specific regulatory, licensing, and operational advantages for Company formation.
GDPR: The General Data Protection Regulation (EU Regulation 2016/679), which governs the collection, processing, and protection of personal data of individuals located in the European Union.
Invoice / Invoices: Any formal request for payment issued by OS to the Client, itemizing fees, disbursements, or amounts due in connection with services provided.
KYB (Know Your Business): A due diligence process to verify the identity, ownership, and legitimacy of a corporate entity.
KYC (Know Your Customer): A regulatory due diligence process requiring Clients to provide verified personal and business information, such as identification documents, proof of address, and source of funds, in compliance with UAE AML legislation.
Lease: A valid tenancy contract or lease agreement establishing the right to occupy or use a physical office or virtual office space in accordance with UAE licensing regulations.
License Package: The commercial package selected by the Client for Company formation, which outlines the specific license type, business activities, office solutions, visa allocation, and included services.
Movement Report: An official document provided by UAE immigration authorities detailing an individual’s entry and exit records over a defined period.
Officer(s): Individuals holding positions of control or representation within the Company, including but not limited to shareholders, managers, directors, power of attorney holders, and HR signatories.
OS / OLS: Onelink Solutions Ltd, a company duly registered and operating in the UAE, including its employees, authorized representatives, subsidiaries, and affiliates.
Parties: Collectively refers to the Client and OS, who are both bound by the obligations set forth in these Terms & Conditions.
PDPL: The UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, which governs the lawful processing, retention, and sharing of personal data within the UAE.
Service / Services: All professional offerings provided by OS to the Client, including but not limited to Company incorporation, license renewals, visa processing, compliance assistance, and administrative support, as detailed in Schedule 2 of these Terms & Conditions.
Subscription Period: The duration during which these Terms & Conditions remain in force between the Parties, as stated in the Agreement or until terminated in accordance with its terms.
Subsidiary: A Company that is directly or indirectly controlled by another legal entity, whether based in the UAE or abroad, holding the majority ownership or voting rights.
Terms & Conditions: This entire agreement, including all clauses, definitions, annexes, schedules, and any updates or modifications mutually agreed in writing between the Parties.
UAE: The United Arab Emirates
UBO (Ultimate Beneficial Owner): The individual who ultimately owns or controls a Company, as defined under UAE Cabinet Resolution No. (58) of 2020, and who must be disclosed in accordance with regulatory requirements.
VAT: Value Added Tax imposed at the rate applicable under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax and its implementing regulations
Visa Allocation: The quota or maximum number of UAE residence visas that a Company is entitled to sponsor, determined based on office space, license type, and authority-specific rules.
Virtual Office: A lease arrangement that fulfills the address requirement for Company licensing and visa allocation purposes, without the provision of physical workspace.
